Terms and Conditions

Terms and Conditions

Effective Date: June 11, 2023

Welcome to Musafarm Foods. By accessing our website or doing business with us, you agree to the terms and conditions outlined below. Please read them carefully.

  1. About Musafarm Foods

Musafarm Foods Limited is a Ugandan agribusiness involved in processing and selling fresh and dried fruit products. We work with farmers, customers, partners, and suppliers to deliver quality, nutritious food.

  1. Use of Our Website

Our website is provided for information, ordering, and communication purposes. You agree to use it lawfully and respectfully. Any misuse, fraud, or harmful activity is not allowed.

  1. Products and Availability

All products are subject to availability and seasonality. We strive to ensure accuracy in product descriptions, but variations may occur due to natural agricultural processes.

  1. Orders and Payments
  • Orders may be placed online, by phone, or through approved partners.
  • Prices are shown in Ugandan Shillings or USD unless stated otherwise.
  • Payments must be made as agreed before or upon delivery, unless a credit arrangement exists.
  1. Delivery

We aim to deliver products on time and in good condition. Delivery timelines may vary based on location, weather, or logistics. Musafarm Foods is not responsible for delays beyond our control.

  1. Quality and Food Safety

We follow strict quality and food safety practices. Customers are advised to store products as instructed. Musafarm Foods is not liable for damage caused by improper storage or misuse after delivery.

  1. Returns and Complaints

If you are not satisfied with a product, please contact us within 48 hours of delivery. Returns or replacements will be handled fairly after review.

  1. Partnerships and Farmers

All partnerships with farmers, suppliers, or distributors are governed by separate agreements. Musafarm Foods promotes fairness, transparency, and ethical conduct in all relationships.

  1. Intellectual Property

All content on this website, including text, images, and logos, belongs to Musafarm Foods unless stated otherwise. You may not copy or reuse content without written permission.

  1. Privacy

We respect your privacy. Any personal information shared with us is used only for business purposes and handled responsibly.

  1. Limitation of Liability

Musafarm Foods is not responsible for indirect losses, damages, or claims arising from the use of our products or website, except where required by law.

  1. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of our services means you accept the updated terms.

  1. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Uganda.

  1. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: info@musafarm.com
📞 Phone: +256 708 162 957
📍 Address: Nakifuma Mukono, Uganda